MID Server
| Task | Command |
| Delete/Remove servicenow instance | Open a command prompt with administrator rights. Type the following: sc delete <instance servicename> |
| Initial Response to a Ticket | 1. Go to case. 2. Go to template and choose “MFR – FIRST RESPONSE/SOLUTION COMBO”. 3. Grab text created by template and copy/paste it into a text editor. 4. Fill in following info: a. [code]Issue: [/code] b. [code]Business Impact: [/code] c. [code]Steps to Reproduce: [/code] d. [code]Solution Proposed: [/code] e. [code]Next Steps: [/code] 5. Copy/Paste info from text editor back to Comment section. 6. Click on button: WIP – Work in Progress. NOTE: If solution was provided, click on PROPOSE SOLUTION button. If solution was provided, click “Waiting for Information”. |